Salon Policy
Cancellation Policy
- Appointments are highly recommended. Walk-ins are welcome based on availability.
- A valid phone number is required for all appointments.
- Please notify us of any changes or cancellations at least 24 hours before your appointment.
- Cancellations made within 48 hours may be subject to a cancellation fee of up to 50% of the scheduled service.
- No-shows may be charged 100% of the reserved service amount and may require a deposit for future bookings.
Late Arrival
- Please arrive on time for your appointment.
- Guests arriving more than 15 minutes late may need to shorten their service or reschedule.
- Arrivals more than 20 minutes late may be considered a no-show and may be subject to applicable cancellation fees.
Service Guarantee
We stand behind the quality of our work.
- Gel polish services are guaranteed for 7 days.
- Regular polish services are guaranteed for 2 days.
- Complimentary repairs are available only for workmanship-related issues.
- Color changes, length changes, design changes, or accidental damage are not covered under the guarantee.
- Proof of appointment and photos may be required.
Refund Policy
- Due to the nature of our services, all sales are final.
- Refunds are not provided for completed services.
- If you are unhappy with your service, please notify us before leaving the salon so we have an opportunity to make it right.
Payment Policy
- We accept Cash, Debit Card, Credit Card, Zelle, and Venmo.
- Prices listed are cash prices.
- A 3% processing fee applies to credit and debit card transactions.
- Cash payments receive our standard pricing.
Children & Guests
- For safety reasons, children who are not receiving services must remain supervised at all times.
- Additional guests may be limited due to space availability.
Health & Safety
For the safety of our staff and guests, we reserve the right to refuse service to anyone with:
- Contagious nail or skin conditions
- Open wounds or infections in the treatment area
- Illness symptoms that may pose a health risk
- Inappropriate, abusive, or disrespectful behavior
Personal Belongings
Le Lani Nail Spa is not responsible for lost, stolen, or damaged personal belongings.
Right to Refuse Service
We reserve the right to refuse service to anyone whose behavior is disruptive, disrespectful, threatening, or unsafe to our staff or guests.
Booking Deposits
For services over $100 or appointments longer than 2 hours:
- A non-refundable deposit of $25–$50 is required.
- Deposits may be transferred one time if the appointment is rescheduled at least 24 hours in advance.
- Deposits are non-refundable if the appointment is canceled late or missed.
Thank you for respecting our policies and helping us provide a smooth, relaxing experience for everyone at Le Lani Nail Spa.